Summary
Subscriptions are not refunded, except during the legal withdrawal period described below or in exceptional cases that we alone decide. You can cancel in one click at any time: you keep access until the end of the month you paid for and are never charged again.
1. No refunds
Subscriptions are paid in advance, every month. Payments are non-refundable, in whole or in part, including for a partly used month, unused time, unused messages or images, or a change of mind.
2. Cancellation
You can cancel at any time, in one click, from your account. Cancellation takes effect at the end of the current billing period: you keep access until then and are not charged again. No prorated refund is due.
3. Right of withdrawal
If you live in the European Union, you have 14 days after subscribing to withdraw. Because Unrestricted AI starts immediately at your express request, you then pay for the service already provided, in proportion to what you used, and we refund the rest. After these 14 days, section 1 applies.
4. Plan changes
Upgrading from Pro to Max applies immediately. Downgrading from Max to Pro applies at the next renewal. Neither change leads to a refund.
5. Exceptional cases
We may, at our sole discretion, grant a full or partial refund or a goodwill gesture, for example after a double charge, or after an outage on our side that prevented any access for a long period. Such a decision creates no right for the future or for other customers. Send your request to [email protected] within 14 days of the charge concerned, with the email address used at checkout.
6. Suspended or closed accounts
If your account is suspended or closed because you broke our Terms of Service or our usage policy, no refund is given.
7. Payment disputes
Before disputing a payment with your bank, please contact us: most issues are solved quickly. An abusive dispute (using the service, then disputing the payment) may lead to the closure of your account. We may send your bank proof that the service was used.
8. Your statutory rights
This policy does not limit any rights that the law gives you and that cannot be waived, in particular if the service is not as described.